Privacy Policy

PRIVACY POLICY

JDE JEETODEALS ECOMM PRIVATE LIMITED
Brand: JeetoDeals

Effective Date: 10 October 2026
Last Updated: 10 October 2026

1. Introduction and Scope

JDE JEETODEALS ECOMM PRIVATE LIMITED (“JeetoDeals”, “Company”, “we”, “our” or “us”) respects the privacy of individuals who access or use our services.

This Privacy Policy explains what personal information we collect, why we process it, how we use and disclose it, how long we retain it, the safeguards we apply, and the choices and rights available to individuals.

This Policy applies to:

  • Our website: https://www.jeetodeals.com
  • The JeetoDeals Android and iOS mobile applications
  • JeetoShop, our product redemption and shopping platform
  • JeetoWallet and JeetoVoucher-related services
  • Promotional Campaigns and Free Brand Engagement Campaigns
  • Account registration, purchases, orders, customer support, promotional participation, reward fulfilment and related digital services

The Company is responsible for determining the purposes and means of processing personal data under its control and acts as a Data Fiduciary where applicable under the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

We process personal information in accordance with applicable Indian laws, including the relevant provisions of the DPDP Act and the Digital Personal Data Protection Rules, 2025, as they come into force, together with other applicable privacy, information technology, consumer protection, payment and recordkeeping requirements.

Where a particular service, product, feature or processing activity is unavailable, the related provisions apply only if and when that activity is offered.

2. Personal Information We Collect

We collect information that is reasonably necessary for specified business and service purposes.

2.1 Registration and Account Information

When you register, log in or manage your account, we may process:

  • Name
  • Mobile phone number
  • Email address
  • Account identifier and profile information
  • Login, authentication and verification information
  • Communication preferences
  • Billing and delivery addresses, when relevant
  • Records of account creation, updates and access

We may use OTPs or other authentication methods to verify access to an account.

You are responsible for providing accurate account information and maintaining the confidentiality of your login credentials.

2.2 Purchases, Orders and Transactions

When you purchase products or JeetoVouchers or use JeetoShop, we may collect and maintain:

  • Order and invoice numbers
  • Products or vouchers purchased
  • Transaction amounts and dates
  • Payment method category and payment status
  • Payment gateway transaction or reference identifiers
  • Order history, cancellations and refund information
  • Billing, shipping and fulfilment information
  • Delivery confirmation and customer-support records

Such information is processed to administer transactions, fulfil obligations, resolve disputes, reconcile payments and maintain necessary records.

2.3 Payment Information

Payments may be processed through authorised third-party payment gateways or payment service providers, including Razorpay where enabled.

Depending on the payment method and integration, the payment provider may collect payment-card, UPI, banking, authentication or other payment information through its own systems or payment interfaces.

JeetoDeals may receive payment confirmation, transaction references, payment status, limited payment-method details, settlement information and related records necessary for order processing and reconciliation.

The handling of complete card credentials, authentication information and other payment data is governed by the payment provider’s applicable systems, privacy notice and security requirements.

We do not require customers to disclose card PINs, banking passwords or OTPs to JeetoDeals support personnel.

Payment processing may involve security checks, fraud screening, transaction verification and other measures required by payment providers, payment networks or applicable regulations.

2.4 JeetoWallet and JeetoVoucher Information

Where these services are used, we may process:

  • JeetoWallet account and balance records
  • JeetoVoucher purchases and allocations
  • Voucher credits and redemption history
  • Transaction adjustments
  • Applicable JeetoShop purchase and redemption records
  • Information needed to investigate balance or transaction discrepancies

JeetoWallet and JeetoVouchers operate according to their applicable service terms.

A JeetoVoucher balance is not automatically equivalent to a bank deposit, payment-card balance or withdrawable cash balance.

This Privacy Policy governs the personal data associated with these records. The commercial rights and restrictions of vouchers and wallet balances are addressed in the applicable Terms and Conditions.

2.5 Promotional Campaign Participation

When you participate in an eligible Promotional Campaign, we may process:

  • Account and campaign identifiers
  • Eligibility and participation status
  • Participation ID and related verification information
  • QR code or linked participation record
  • Relevant order and participation information
  • Campaign dates, status and selection records
  • Promotional Reward allocation information
  • Details necessary to confirm eligibility and arrange reward fulfilment

Where necessary, selected participants may be asked to provide additional identity, contact, delivery or other information required to verify and fulfil a Promotional Reward or meet applicable legal obligations.

2.6 Free Brand Engagement Campaigns

For free video-based or similar brand engagement activities, we may process:

  • Account identifiers
  • Campaign and video identifiers
  • Viewing or completion status
  • Participation eligibility and prior-completion status
  • Participation IDs, QR codes and associated records
  • Relevant timestamps and technical information

This information may be used to administer the activity, determine eligibility, maintain records and protect the integrity of participation.

Where a campaign is expressly described as free and requiring no purchase, participation does not require purchasing JeetoVouchers.

2.7 Device and Technical Information

Depending on the platform and functionality used, we may collect:

  • IP address
  • Browser type
  • Device model and operating system
  • App version
  • Device or session identifiers
  • Pages or screens accessed
  • Referring website or source
  • Error logs, diagnostics and performance information
  • Approximate location derived from technical information where applicable
  • Security and authentication logs

We use this information where necessary for functionality, fraud prevention, security, troubleshooting, analytics and service improvement.

2.8 Communications and Support

When you contact us, we may process the information you provide, including your name, contact details, messages, complaints, supporting records and communication history.

Please do not submit unnecessary identity documents, passwords, OTPs or complete payment-card information through ordinary support channels.

3. Purposes of Processing

JeetoDeals processes personal information for specified purposes, including:

Account Services: Creating accounts, authenticating users, maintaining profiles and managing access.

Shopping and Transactions: Processing purchases, confirming payments, maintaining records, handling orders and arranging delivery.

Voucher and Wallet Administration: Maintaining credits, balances, redemptions and reconciliation records.

Promotional Campaign Administration: Assessing eligibility, allocating Participation IDs, maintaining QR-linked records, conducting or recording selection processes and fulfilling Promotional Rewards.

Free Brand Engagement: Providing educational video experiences, tracking applicable completion requirements and managing eligible participation.

Customer Communications: Sending order confirmations, account notifications, security messages, selection-related updates and customer-service responses.

Security and Fraud Prevention: Investigating unauthorised activity, duplicate or suspicious transactions, account misuse and other potential violations.

Analytics and Service Improvement: Understanding usage patterns, improving the platform, assessing campaign engagement and enhancing customer experience.

Marketing: Sending promotional information and brand communications where permitted by applicable law and supported by any required consent.

Legal Compliance: Meeting applicable tax, accounting, consumer protection, regulatory, reporting, dispute-resolution and recordkeeping obligations.

We will not use personal information for an unrelated purpose requiring additional consent without obtaining that consent where applicable.

4. Lawful Processing and Consent

We process personal information only for lawful purposes and on grounds permitted under applicable law.

Where required, we obtain consent before processing personal information for the relevant specified purpose.

Consent requests will be presented in a manner intended to allow individuals to understand the personal information requested and the purpose of its use.

Where processing is permitted under another applicable lawful ground, such processing may take place in accordance with that ground.

Acceptance of the Terms and Conditions does not automatically constitute consent for every optional marketing or unrelated data-sharing activity.

Where required by applicable law, consent may be withdrawn through an available account preference or by contacting us at support@jeetodeals.com.

Withdrawal of consent does not retrospectively invalidate processing lawfully carried out before withdrawal. It may affect access to services that require the relevant information, and information may be retained where authorised or required by law.

5. Marketing Communications and Preferences

JeetoDeals may communicate through email, SMS, WhatsApp, app notifications or other available channels for purposes such as:

  • Account and transaction updates
  • Customer support
  • Promotional Campaign announcements
  • Promotional Reward and selection updates
  • JeetoShop offers
  • Brand engagement and marketing communications

We distinguish necessary service communications from optional promotional communications.

Where consent or another authorisation is required for marketing, we will seek it as applicable.

You may request to stop optional marketing messages using an available unsubscribe facility, communication preference setting, or by emailing support@jeetodeals.com.

Stopping optional marketing communications may not prevent necessary account, transactional, security or legally required messages.

6. Cookies, Analytics and Similar Technologies

Our website may use cookies or similar technologies for:

  • Authentication and account sessions
  • Shopping cart and checkout operation
  • Security and fraud prevention
  • Remembering preferences
  • Performance measurement and analytics
  • Marketing attribution and advertising measurement, where enabled

Our mobile applications may use corresponding device identifiers, SDKs, local storage or other technical mechanisms.

Some technologies are necessary for basic functionality, while others may be optional or require consent under applicable law.

Where required, we will provide appropriate information and consent choices.

You may control certain browser cookies through your browser settings and, where available, through platform-specific privacy controls.

Disabling necessary technologies may affect account login, shopping or other features.

7. Third-Party Service Providers and Data Sharing

We may share personal information with service providers and other authorised recipients to the extent reasonably necessary for the purposes described in this Policy.

Such recipients may include:

7.1 Payment Gateways and Financial Service Providers

To process or verify payments, investigate failed or disputed transactions, administer permitted refunds, reconcile settlements and address payment-related fraud.

7.2 Hosting and Technology Providers

To operate our website, applications, database, order processing, authentication, technical support, security and related infrastructure.

7.3 Logistics and Fulfilment Providers

To deliver JeetoShop products or Promotional Rewards and provide fulfilment-related communications.

7.4 Communication Service Providers

To send account verification, transaction, support, security and appropriately authorised promotional messages.

7.5 Analytics, Advertising and Technology Partners

To analyse service performance, assess engagement, measure advertising effectiveness or carry out other disclosed purposes, subject to applicable legal and consent requirements.

7.6 Promotional Reward Suppliers and Verification Partners

To verify relevant reward claims and arrange procurement or fulfilment.

7.7 Professional Advisers and Service Providers

Including authorised accounting, audit, compliance and technical service providers where necessary for lawful business purposes.

7.8 Regulatory and Government Authorities

When required by applicable law, lawful regulatory processes, binding orders or other legally permitted circumstances.

7.9 Business Transfers

Where reasonably necessary in connection with a lawful merger, acquisition, financing, restructuring or transfer of business assets, subject to applicable obligations.

Where third parties process information on our behalf, we seek appropriate arrangements addressing permitted purposes, confidentiality and data protection.

Independent third parties may also act as separate data controllers or fiduciaries for activities they determine independently.

We do not authorise third-party recipients to use personal information for unrelated purposes merely because they provide services to JeetoDeals.

8. Brand Engagement, Analytics and Consumer Insights

JeetoDeals provides commerce, promotional engagement and brand interaction experiences.

We may use participation and usage information to understand how users engage with products, campaigns, content and services.

Such information may support campaign measurement, aggregated reporting, customer experience improvements and business intelligence.

Where possible and appropriate, brand reporting may use aggregated or anonymised information.

We will not assume that participation in a JeetoDeals campaign constitutes consent to receive unrelated direct marketing from a participating brand.

Where identifiable personal information is proposed to be shared with a brand or another independent recipient for direct marketing or other purposes requiring consent, we will provide relevant information and seek the required permission.

We do not represent that all analytics data is anonymous. Data that can identify an individual remains subject to applicable privacy requirements.

9. Public Selection Results and Promotional Reward Announcements

JeetoDeals may publish information about Promotional Reward allocations or selected participants for transparency, verification and campaign-related announcements.

Depending on the campaign terms and applicable permissions, published information may include:

  • Campaign name
  • Promotional Reward description
  • Participation ID or appropriately masked identifier
  • Selected participant’s display name or limited identification details
  • Selection date or result information

We aim to avoid unnecessary public disclosure of full addresses, personal contact numbers, banking information or identity documents.

Use of a selected participant’s photograph, testimonial, video or other identifiable content for separate promotional purposes will be subject to applicable permission or another lawful basis.

10. Data Accuracy and Customer Responsibilities

You should provide accurate information when registering, placing orders, participating in campaigns or requesting support.

Inaccurate contact or delivery information may affect order processing, account verification, communication or Promotional Reward fulfilment.

You may request correction or updating of eligible personal information through available account features or by contacting support.

JeetoDeals may take reasonable steps to verify identity before changing sensitive account information or processing certain requests.

11. Data Security

We seek to maintain reasonable technical and organisational safeguards appropriate to the personal information and processing involved.

Depending on the relevant systems, safeguards may include access controls, authentication, restricted administrative permissions, secure communication practices, activity monitoring, backups and other measures.

We may work with third-party infrastructure and payment service providers that maintain their own relevant security controls.

No internet transmission, software application or electronic storage system is completely free from risk. We cannot guarantee absolute protection against every security incident.

Customers should protect account credentials, avoid sharing OTPs and promptly report suspicious activity.

JeetoDeals will respond to identified security incidents in accordance with applicable legal and operational requirements.

12. Personal Data Breach Management

If a personal data breach affecting information under our control occurs, we will assess the incident and take appropriate containment and response measures.

Where required by applicable law, we will notify affected individuals, the Data Protection Board of India or other competent authorities in the prescribed manner and within applicable timelines.

Incident-related actions may include securing affected systems, investigating the nature and extent of the incident, mitigating potential harm and taking measures intended to reduce recurrence.

13. Data Retention and Deletion

We retain personal information for as long as reasonably necessary for the specified purposes for which it was collected and for additional periods where permitted or required by applicable law.

Retention needs may differ according to the type of information.

Examples include:

  • Account Records: While necessary to maintain the account and for any applicable lawful retention period.
  • Order and Invoice Records: For transaction administration, accounting, taxation, disputes and statutory requirements.
  • Payment References: For reconciliation, refunds, disputes, fraud prevention and lawful recordkeeping.
  • JeetoWallet Records: For credits, redemptions, adjustments, reconciliation and applicable obligations.
  • Participation Records: For eligibility, Participation ID verification, selection administration, results, reward fulfilment and dispute resolution.
  • Customer Communications: For support, complaint handling and relevant operational requirements.
  • Security and Technical Logs: For security, troubleshooting and applicable legal or operational retention needs.

When information is no longer required for a permitted purpose and no lawful retention requirement remains, we will take appropriate steps to erase, anonymise or securely dispose of it.

Where applicable law prescribes specific retention or erasure requirements, those requirements will govern.

A request for deletion does not automatically require the destruction of information that must be retained to meet a legal obligation or address an unresolved lawful claim.

14. Customer Privacy Rights

Subject to the applicable legal provisions and commencement dates, individuals may have rights including:

14.1 Access to Information

To request information about the personal data we process and relevant processing activities as provided by law.

14.2 Correction, Completion and Updating

To request the correction, completion or updating of inaccurate, incomplete or outdated personal information.

14.3 Erasure

To request deletion of personal information where legally applicable, subject to permitted retention requirements.

14.4 Withdrawal of Consent

To withdraw consent for processing activities that depend on consent, subject to applicable law.

14.5 Grievance Redressal

To raise privacy-related questions or complaints and receive a response through the relevant grievance process.

14.6 Nomination

Where applicable, to nominate an authorised individual to exercise relevant data protection rights in the event of death or incapacity.

14.7 Statutory Complaint

Where available under applicable law, to approach the Data Protection Board of India or another competent authority through the prescribed procedure.

Requests may be submitted to support@jeetodeals.com.

We may take reasonable steps to verify the requester’s identity and authority before disclosing, changing or deleting information.

Requests will be addressed within the periods prescribed by applicable law.

15. Account Deletion and Service Consequences

You may request deletion of your JeetoDeals account through an available account-deletion facility or by contacting support@jeetodeals.com.

We may verify account ownership before processing a request.

Account deletion can affect access to account-linked services, including:

  • JeetoWallet and JeetoVoucher information
  • JeetoShop order history
  • Active service requests
  • Participation records and Participation IDs
  • Campaign-related communications

Where there are outstanding vouchers, orders, entitlements, complaints, disputes or legal obligations, we will assess and process the request in accordance with applicable law and the relevant service terms.

We will not treat account deletion as automatic forfeiture of existing contractual entitlements merely because a deletion request was submitted.

Information that must lawfully be retained may continue to be stored for the necessary period, with appropriate restrictions on further use.

16. Children and Age Restrictions

JeetoDeals is intended for individuals aged 18 years and above.

We do not knowingly offer registered purchasing or Promotional Campaign participation services to children under 18.

If we become aware that a child has registered or supplied personal information contrary to applicable requirements, we may restrict the account, seek necessary verification and take appropriate corrective or deletion measures.

Parents or lawful guardians may contact us at support@jeetodeals.com regarding suspected underage account activity.

17. International Data Transfers

Some service providers may operate infrastructure, support functions or data-processing facilities outside India.

Where personal information is transferred internationally or accessed from another country, we will comply with applicable Indian legal requirements, including any governmental restrictions, transfer conditions or sector-specific rules.

We do not claim that all personal information is stored solely within India.

18. Third-Party Websites, Services and Links

JeetoDeals may provide links or integrations involving payment providers, delivery services, video platforms, social networks or other third-party services.

Independent third parties may maintain their own privacy notices and information-handling practices.

We encourage users to read those notices when interacting directly with such services.

JeetoDeals remains responsible for its own processing obligations under applicable law, including where personal information is handled by processors acting on our behalf.

19. Changes to This Privacy Policy

We may update this Policy to reflect changes in law, technology, services or personal information processing practices.

Updated versions will be published through the JeetoDeals website and made available through supported mobile application policy pages or other appropriate channels.

Material changes will be communicated where required by applicable law.

Where a new processing purpose requires additional consent, we will obtain that consent as applicable.

The date at the beginning of this Policy identifies the currently published version.

20. Contact Information and Grievance Redressal

For questions concerning this Policy, privacy-related complaints, account deletion, correction requests, consent withdrawal or other applicable personal data rights, contact:

JDE JEETODEALS ECOMM PRIVATE LIMITED
Brand: JeetoDeals

Privacy, Customer Support and Grievance Contact:
support@jeetodeals.com

Office Address:
Office No. 204, Sapphire Chambers,
Baner Road, Baner Gaon, Haveli,
Pune – 411045, Maharashtra, India.

Website: https://www.jeetodeals.com

Please provide your registered email address or phone number and a description of your request.

Do not share passwords, OTPs, payment-card PINs or other authentication credentials.

We will review and address requests and grievances in accordance with applicable law and our grievance-handling procedures.

Where available under applicable law, unresolved privacy complaints may be raised before the appropriate statutory authority through its prescribed process.


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