JEETODEALS HELP CENTRE

How Can We Help You?

Find answers about JeetoVouchers, JeetoShop, Promotional Campaigns, participation and more.

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UNDERSTANDING JEETODEALS

What is JeetoDeals?

JeetoDeals is a commerce and brand engagement platform that brings together shopping value, Promotional Campaigns and brand discovery.

Through JeetoVouchers and JeetoShop, customers can access shopping value alongside additional participation in eligible Promotional Campaigns.

How does JeetoDeals work?

Choose an Active Promotional Campaign, review its details and purchase the required JeetoVouchers.

An eligible purchase provides voucher value for JeetoShop redemption and additional participation in the associated campaign.

You can use eligible credited voucher value without waiting for the campaign's Live Selection.

What services are currently available?

Customers can explore Promotional Campaigns, purchase eligible JeetoVouchers, access participation information and redeem eligible credited value on JeetoShop.

Free Brand Engagement Campaigns and expanded brand services are planned developments.

JEETOVOUCHERS AND JEETOWALLET

What is a JeetoVoucher?

A JeetoVoucher represents value for eligible JeetoShop redemption.

1 JeetoVoucher = ₹10.

For example, 30 JeetoVouchers represent ₹300, while 65 JeetoVouchers represent ₹650.

What is JeetoWallet?

JeetoWallet is the account area used to hold and view credited JeetoVoucher value.

You can check your eligible credited balance before placing a JeetoShop redemption order.

When can I use my JeetoVouchers?

Once your eligible order is completed and the corresponding value has been credited to JeetoWallet, that value can be used for eligible JeetoShop redemption under the applicable conditions.

A payment confirmation alone does not necessarily mean the wallet credit has been completed.

Can I use my JeetoVouchers if I am not selected for a Promotional Reward?

Yes. Receiving a Promotional Reward is not required for redemption of eligible credited JeetoVoucher value.

Your voucher redemption remains subject to the applicable voucher and product conditions.

What should I do if my voucher value is not credited?

Check your order status and JeetoWallet balance using the account associated with your purchase.

If the expected credit is missing, contact customer support with your order number and payment reference.

PROMOTIONAL CAMPAIGNS

What is a Promotional Campaign?

A Promotional Campaign is an experience in which eligible transactions provide additional promotional participation associated with published campaign requirements and Promotional Rewards.

Each campaign has its own details and eligibility conditions.

How can I participate in a Promotional Campaign?

Explore an Active Campaign, review its JeetoVoucher requirements and complete an eligible purchase.

Follow the participation information provided for that campaign.

Am I buying a participation ticket?

The customer-facing purchase is for JeetoVouchers. An eligible purchase also provides associated promotional participation under the applicable campaign terms.

Review the voucher value, payment amount and campaign conditions before purchasing.

What are my Participation ID and QR?

Your Participation ID is a reference associated with your participation in a particular campaign.

The related QR is part of the platform's participation reference process. Neither guarantees selection for a Promotional Reward.

What is Transparent Live Selection?

Transparent Live Selection is the term JeetoDeals uses for its published promotional selection experience.

Check the individual campaign's information for its scheduled selection, process and available viewing or results details. Do not assume every campaign has identical arrangements.

Where can I check Selection Results?

Review the Selection Results published by JeetoDeals for the relevant campaign.

Keep your Participation ID available when checking the results or contacting support.

How many Reward Recipients are selected?

The number of Reward Recipients and the Promotional Rewards depend on the individual campaign.

Review the specific campaign details rather than assuming every campaign has the same reward structure.

Can I participate in more than one Promotional Campaign?

Yes, subject to meeting the eligibility and purchase requirements of each campaign.

Review each campaign separately and retain your associated Participation IDs.

Does participation guarantee a Promotional Reward?

No. Promotional participation does not guarantee selection or receipt of a Promotional Reward.

Your eligible credited JeetoVoucher value remains separately available for JeetoShop redemption under the applicable conditions.

FREE BRAND ENGAGEMENT CAMPAIGNS

What are Free Brand Engagement Campaigns?

Free Brand Engagement Campaigns are a planned JeetoDeals feature designed to help consumers discover and interact with participating brands through defined promotional activities.

These campaigns are separate from voucher-linked Promotional Campaigns.

Will I need to purchase JeetoVouchers for a Free Brand Engagement Campaign?

No voucher purchase is intended to be required for participation in a genuinely free Brand Engagement Campaign.

Once launched, each campaign will publish its own participation requirements and any associated Promotional Reward details.

What kinds of brand activities are planned?

Activities may include watching brand videos, discovering products or completing defined promotional engagement steps.

Review each active campaign for its available activity and participation requirements.

How can brands work with JeetoDeals?

JeetoDeals aims to develop promotional engagement opportunities that help brands introduce products and connect with consumers.

Expanded brand services and engagement analytics are part of our future development plans. Availability and specific services will be announced when ready.

JEETOSHOP

What is JeetoShop?

JeetoShop is the shopping section of JeetoDeals where customers can redeem eligible credited JeetoVoucher value for available products under the applicable conditions.

How do I redeem my JeetoVouchers?

Sign in, check your eligible credited balance and browse JeetoShop.

Choose an available product, review its redemption requirements and follow the checkout instructions.

What products are available on JeetoShop?

JeetoShop offers a changing selection of products.

Check the current listings for product descriptions, required voucher value, availability and delivery conditions.

Are delivery charges applicable?

Delivery charges or other disclosed order costs may apply.

Review the product information and final order summary before confirming your redemption.

ACCOUNTS, PAYMENTS AND SUPPORT

How can I check my order or report a problem?

Sign in to My Account to review available order information and check JeetoWallet for credited voucher value.

For assistance, email support@jeetodeals.com with your order number or relevant Participation ID.

Never share passwords, payment OTPs or card PINs.

POLICIES AND TRANSPARENCY

What is the refund, return and replacement policy?

JeetoDeals does not offer change-of-mind refunds or cancellations for completed JeetoVoucher purchases associated with Promotional Campaigns.

JeetoShop does not offer change-of-mind returns or refunds.

For damaged, defective, incorrect or otherwise eligible products, customers may request a replacement by contacting support@jeetodeals.com with their order details and supporting evidence.

Replacement is our standard remedy for eligible product issues. This policy does not restrict refunds or other remedies required under applicable consumer protection law.

How can I review campaign rules, privacy information and customer rights?

Before purchasing JeetoVouchers or participating in a Promotional Campaign, review the campaign details, eligibility requirements, Terms and Conditions, Privacy Policy and applicable customer policies.

Each Promotional Campaign may have specific participation requirements, Promotional Rewards, selection arrangements and fulfilment conditions.

For questions about your personal information, voucher redemption or campaign conditions, contact JeetoDeals customer support.

How is JeetoDeals different from a traditional shopping platform?

JeetoDeals combines shopping value with promotional experiences.

When customers purchase eligible JeetoVouchers, they receive value for JeetoShop redemption along with additional participation in an associated Promotional Campaign.

1 JeetoVoucher = ₹10. Eligible credited voucher value can be redeemed on JeetoShop under the applicable conditions, regardless of whether a customer receives a Promotional Reward.

How does JeetoDeals maintain transparency in its Promotional Campaigns?

JeetoDeals aims to provide customers with clear information about each Promotional Campaign, including its participation requirements, Promotional Rewards, selection schedule and applicable terms.

Customers can review campaign details and published Selection Results and contact our support team for clarification.

Each Promotional Campaign is subject to its published conditions and applicable laws.

Customer support: support@jeetodeals.com

JeetoDeals — Shop. Engage. Experience More.